PUBLIC OFFER OF THE ONLINE STORE “ROSEVILLE”
- TERMS AND DEFINITIONS
1.1. In this offer, unless the context requires otherwise, the terms below have the following meanings and are an integral part of it: Seller – Rooseville LLC (Registration address: 121357, Moscow, Artamonova st., 18, building 1, apartment 49, INN 7731467890, OGRN 1147746301120
Buyer – any capable individual who has accepted a public offer on the terms of this offer, places orders and purchases goods from LLC ROSEVILLE, which are presented on the site roseville.ru, for their personal, household and other needs not related to entrepreneurial activities.
Online store – the official online store of the Seller LLC “ROSEVILLE”, located at the Internet address roseville.ru. Within the framework of this agreement, the concepts of the Internet store and the store, as well as the web address of roseville.ru and derivatives from roseville.ru are equivalent and are interpreted authentically, in the context of the offer.
Product – an object (item of clothing, accessory or other material value) presented for sale on the website.
Order – a properly executed and placed order of the Client (filled in the corresponding fields on the site in the section “Basket”, “ordering”), addressed to the Seller, for the sale and delivery of the Goods selected on the Site to the address specified by the Client.
- GENERAL PROVISIONS
2.1. This public offer (in the future “Agreement”) is an official offer of ROSEVILLE LLC to any individual who has the legal capacity and the necessary authority to conclude a sale and an agreement of a purchase for the goods with ROSEVILLE LLC on the terms specified in this offer and contains all essential terms of the contract.
2.2. Relations in the field of consumer protection are regulated by the Civil Code of the Russian Federation, the Law “On Protection of Consumer Rights”, the Decree of the Government of the Russian Federation “On Approval of the Rules for Selling Goods by Remote Way” and other federal laws and legal acts of the Russian Federation adopted in accordance with it.
2.3. The seller has the right to amend these Terms and Conditions without prior notice. Changes to the Terms come into effect after they are posted on the website and apply to any order made after posting.
2.4. Placing an order on the Website, placing an order by phone, as well as subscribing and registering implies familiarization of the client with this terms, their understanding, mandatory consent and acceptance.
2.5. All textual information and graphic images of goods posted on the website are the property of the seller or its contractors. Viewing information or printing pages of the Site is permitted only for personal use.
- SUBJECT OF THE CONTRACT AND PRICE OF GOODS
3.1. The seller transfers, and the buyer accepts and pays for the goods on the terms specified in this agreement. The ownership of the ordered goods passes to the buyer from the moment of the actual transfer of the goods to the buyer and the paying the full cost of the goods. The risk of his accidental loss or damage to the goods pass to the buyer from the moment of the actual transfer of the goods to the buyer.
3.2. Prices for the goods are determined by the seller unilaterally indisputed and are indicated on the pages of the online store located at the Internet address: roseville.ru.
3.3. The price of the goods is indicated in rubles of the Russian Federation, US dollars, or euros.
3.4. An offer to conclude a contract for a specific product is valid during the period when the product is on the seller’s website, subject to the availability of this product in the seller’s warehouse.
- CONCLUSION OF THE CONTRACT
4.1. The text of this agreement is a public offer (in accordance with article 435 and part 2 of article 437 of the Civil Code of the Russian Federation).
4.2. The agreement concluded on the basis of the buyer’s acceptance of this offer is an adhesion agreement to which the buyer accedes without any exceptions and / or reservations.
4.3. The fact of placing an order by the buyer is an unconditional fact of acceptance by the buyer of the terms of this agreement. The buyer who purchased the goods in the seller’s online store (placing the order for the goods) is considered as a person who entered into a relationship with the seller under the terms of the agreement.
- RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. The seller undertakes:
5.1.1. From the moment of the conclusion of this agreement, to fully ensure all obligations to the buyer in accordance with the terms of this agreement and current legislation. The seller reserves the right to default on obligations under the agreement in the event of force circumstances specified in clause 9 of this agreement.
5.1.2. Process the buyer’s personal data and ensure their confidentiality in the manner prescribed by appliable law.
5.2. The seller has the right:
5.2.1. Change this agreement, prices for the goods and tariffs for related services, the methods and terms of payment and delivery of the goods unilaterally, by placing them on the pages of the online store located at the Internet address: Roseville.ru. All changes take effect immediately after publication and are considered brought to the attention of the buyer from the moment of publication.
5.2.2. Having records of telephone conversations with the buyer. In accordance with paragraph 4 of Art. 16 of the Federal Law “On Information, Information Technologies and Information Protection”, the seller undertakes: to prevent attempts of unauthorised access to information and / or its transfer to persons not directly related to the execution of orders; timely detect and suppress such facts.
5.2.3. Without agreement with the buyer, transfer your rights and obligations to perform the agreement to third parties.
5.3. The buyer undertakes:
5.3.1. Before the conclusion of the agreement, familiarise yourself with the content and terms of agreement, the prices for the goods offered by the seller in the online store roseville.ru.
5.3.2. To place orders, the client must enter his data and place an order on his own or with the help of a customer service specialist in ways available to customers.
5.3.3. In fulfillment by the seller of its obligations to the buyer, the latter must provide all the necessary data that uniquely identifies him as a buyer, and sufficient for the delivery of the goods ordered by him to the buyer.
5.3.4. Pay for the ordered goods and their delivery under the terms of this agreement.
5.3.6. Do not use the goods ordered on the website for business purposes.
- ACCEPTANCE OF ORDER
6.1. After placing an order, the client receives to the e-mail address indicated by him information about the composition of his order, indicating the cost of goods, address and delivery cost.
6.2. The order is considered accepted for execution after the client receives an e-mail to the e-mail address indicated in the registration form, confirming the fact of acceptance of the order, or after a message about the creation of the order is displayed on the website page indicating its number.
6.3. The Seller reserves the right to cancel the Client’s Application at the stage of confirming the application.
6.4. Seller reserves the right to coordinate the order data with the client by phone. If it is impossible to contact the client within 2 (two) days, the order made by the client is cancelled, and if the client has made an advance payment, the funds are returned by the seller using the bank details from which the payment was made.
6.5. After placing an order, buyer is provided with information on the date of delivery of the order to the client. The specified date depends on the availability of the ordered goods in the seller’s warehouse and the time required for processing and delivery of the order.
- DELIVERY OF GOODS
7.1. The client undertakes to accept the order within the agreed delivery time. The delivered goods are transferred to the client, and in its absence – to any person who has presented an order confirmation or other document confirming the execution of the delivery of the goods.
7.2. Buyer can pick up goods from all the shops of the seller.
7.3. The seller outsources delivery of goods to a third party which transfers the goods to the buyer by courier delivery or pick-up office (if applicable). The delivery company tries to comply with the agreed delivery times as much as possible. The seller is not responsible for possible delays in delivery due to unforeseen circumstances that occurred through no fault of the seller, which could not have been foreseen.
7.4. Client has the right to refuse all ordered goods or individual items (provided that the order has not been submitted for delivery to the courier service) at any time before it is handed over to the client (signing the shipping documents), and after the transfer of the goods – within 7 days.
7.5. The ownership of the goods, the risk of accidental loss or damage passes to the client at the time of acceptance of the goods from the courier service representative. Confirmation of the transfer of ownership of the goods is the client’s signature on the invoice issued by the Seller or courier service.
7.6. Along with the goods, the seller sends a return form with information about the return period and a reminder for caring for the goods.
7.7. For clients from non-CIS countries, the seller sends the order excluding taxes and duties of the buyer’s country of residence. Shipping price does not include taxes and duties.
- TERMS OF RETURN AND EXCHANGE OF GOODS
8.1. The buyer has the right to refuse the ordered goods without giving a reason at any time before receiving it, as well as after receiving it – within 7 calendar days.
8.2. The buyer has the right to exchange the product if it does not fit in shape, size, style, colour, size or configuration. The exchange period is 14 days, excluding the day of purchase. The return or exchange of goods is possible when: its presentation (packaging, seals, labels), consumer properties are preserved, the completeness of the goods is preserved, as well as a document confirming the fact and conditions of purchase of the specified goods (sales receipt or cash register receipt).
8.3. To process the return of the product of proper quality (including due to its exchange), client undertakes to carefully pack the product (with all components and a full set of accessories specified in the technical documentation for the product) and attach the following documents:
A copy of your passport (or other identity document);
A copy of the payment receipt.
8.4. The procedure for returning goods of inadequate quality is carried out in the manner specified in clause 7.3. The return request must state the exact defect the product is being returned to.
8.5. Methods for returning ordered goods:
Return the product through the delivery service;
Return the goods yourself through any courier company.
8.6. Claims for the return of the amount of money paid for the goods are subject to satisfaction within 10 days from the date of submission of the corresponding request (Article 22 of the Law of the Russian Federation “On Protection of Consumer Rights”). In case of return of goods of inadequate quality, the buyer is refunded the cost of the goods together with the cost of delivery.
- METHODS OF PAYMENT
9.1. Buyer can make payment in the following ways:
Online payment on the site;
Money transfer to the current account.
9.2. More detailed information on the methods of payment for the goods is contained in the sections of the site “Payment” and “Delivery”.
- FORCE – MAJEURE
10.1. Either side is released from liability for full or partial failure to fulfil its obligations under this agreement if this failure was caused by force majeure circumstances that arose after the signing of this agreement. “Force Majeure Circumstances” means extraordinary events or circumstances that such side could not foresee or prevent by means available to it. Such extraordinary events or circumstances include, in particular: strikes, floods, fires, earthquakes and other natural disasters, wars, hostilities, actions of Russian or foreign government agencies, as well as any other circumstances beyond the reasonable control of either side … Changes in current legislation or regulations that directly or indirectly affect any of the sides are not considered Force Majeure, however, if such changes are made that do not allow any of the sides to fulfil any of its obligations under this agreement, sides are obliged to immediately decide on the procedure for eliminating this problem in order to ensure that the sides continue to execute this Agreement.
11.1. When returning the goods for the seller to transfer funds, the client provides passport data and bank card details. The seller has the right to use this information to fulfil its obligations to the client. The seller recognises the importance of the confidentiality of the personal information provided by the client. By providing his personal data to the seller, the client agrees to their processing by the seller, including to fulfil his obligations to the client under this offer, to promote the seller of goods and services by sending advertising and information mailings, conducting electronic and smm-surveys, holding contests and other promotions among customers, analysis of the results of marketing campaigns, customer support, statistical research, organisation of delivery of goods, control of customer satisfaction with the quality of services provided by the seller. People visiting the site, as well as clients agree that in order to fulfils obligations to the client, as well as for the purpose of conducting marketing research, generating analytical reports and other marketing actions, the seller may instruct the processing of personal data (including, date of birth, e-mail address, data on accounts in social networks, information on purchase histories, information on interests) to third parties on the basis of an agreement concluded with such persons, subject to the requirements of the legislation of the Russian Federation on ensuring the confidentiality of personal data and the security of personal data during their processing. Personal data processing means any action performed using automation tools or without using such tools with personal data, including collection, recording, systematisation, accumulation, storage, clarification (updating, modification), extraction, use, transfer (including transfer to third parties). persons, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalisation, blocking, deletion, destruction of personal data. The seller has to process personal data, including by sending the client advertising correspondence to the specified postal address, making phone calls, sending sms messages, messages via Internet messengers, as well as sending advertising emails to the email address indicated by the client.
The client can refuse to receive mailings, from receiving advertising and other information without explaining the reasons in one of the following ways:
The client can choose the parameters of the newsletter or unsubscribe by clicking the “unsubscribe” button in the email;
The client can contact the Seller’s Customer Service by phone indicated on the website on the Roseville.ru website in the “Contacts” section.
11.2. Seller undertakes not to disclose the information received from the client. It is not considered a violation for the seller to provide information to agents and third parties acting on the basis of an agreement with the seller to fulfils obligations to the client.
11.3. Buyer agrees and permits the operator and the operator’s counter-parties to process the buyer’s personal data using automated database management systems, as well as other software tools specially developed on behalf of the operator.
11.4. Buyer has the right to request from the operator complete information about his personal data, their processing and use, as well as demand the exclusion or correction / addition of incorrect or incomplete personal data.
11.5. Seller has the right to record telephone conversations with the client. At the same time, the seller undertakes: to prevent attempts of unauthorised access to information received during telephone conversations, and / or its transfer to third parties not directly related to the execution of orders, in accordance with paragraph 4 of Art. 16 of the Federal Law “On Information, Information Technologies and Information Protection”.
- RESPONSIBILITY OF THE SIDES
12.1. For non-fulfillment or improper fulfillment of the terms of this Agreement, sides shall be liable in accordance with the legislation of the Russian Federation.
12.2. All text information and graphic images posted on the roseville.ru online store have a legal copyright holder, illegal use of this information and images is prosecuted in accordance with the current legislation of the Russian Federation.
- OTHER CONDITIONS
13.1. All disputes related to non-performance, or improper performance of their obligations under this agreement, the sides will try to resolve during negotiations.
13.2. If no agreement is reached during the negotiations, disputes will be resolved in court in accordance with the current legislation of the Russian Federation.